David, Matt, & Alex

David, Matt, and Alex are AT&T technicians who frequently visit this site in order to help people. They are very credible and have helped many people here. If you are having a problem with your U-verse system and AT&T is giving you a hard time resolving the problem, then you can contact David, Matt, or Josh. For problems with pre-qualification or install & repair appointment issues you can contact Alex. They are all able to get things moving for you.

David, Matt, and Alex's updates: read and heed please.

Update (01/14/10)- alex status

Their userid's here are: matt=mattT2agent, Alex=bluepoint951 they each have access to my mailbox, so feel free to e-mail them.

The ways to contact David, Alex, and Matt are below:

Prequal failures:

This is if you believe UVerse is in your area and think the database or the site uverse.att.com is wrong. Please provide the following

1. Complete postal mailing address of the location to get UVerse
2. Addresses of your immediate neighbors that have service established or show available from the UVerse website
3. Who would we be contacting once it is established you can or cannot get service
4. Contact numbers and/or addresses (e-mail) to reach you at.

Please be as concise and specific as possible; the more information that you have can be helpful to locating the root of the issue.

Gather all the above and mail it to: helprequest@sbcglobal.net

In the subject line of your e-mail put the following: prequal

Do keep in mind that research into prequalification checks are not the timeliest in the world. I am only as good as what my team can give back to me in their time frames.

Also please see update 1/14/10- we are delayed due to some complications at this time.

TROUBLES w/UVerse or install problems

Please note- Please be sure you call the 1-800-ATT-2020 number first and engage them. I have to give them the opportunity or opportunities to fail before we can jump in!! PLEASE DO THIS! you help in making your case stronger as well as mine when we refer it. Anyone who has not done this might be set to be contacted by a regular Tier 1 agent just so I can give them the opportunity to fail. We have to give them that opportunity to fail no ifs, ands or buts!

Via email send the following to this address: helprequest@sbcglobal.net

In the subject line put the following: [Trouble]

When you send the email, be sure to include as much of the following information:

1. Account Number
2. Link to your uverse topic
3. Notes on the attempt to contact the 1-800-288-2020 please include case numbers!
4. posting ID or username
5. Address or location
6. Who the tech or support person would be contacting
7. Main contact number
8. Alternate contact number
9. A detailed description of the problem.

_Final notes_

Since I work a full day on ADSL as well a Uverse issues. If I happen to pick up your issue and send it onto the uverse guys or gals, and you haven't heard anything back please send me a reply e-mail letting me know. A lot of times when I refer it to my contacts on this side I may not hear back all the time if it got fixed or not.

If it didn't please let me know, it's just about the only way I know to keep track of everything. I send out a lot of e-mail and I am sure I don't get every message back after sending it on. Most times I do but sometimes I may not! That's where you can be of assistance!

Thanks David, Alex, and Matt