Infamshxr
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Posts: 1004
AT&T Tech Support
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« Reply #90 on: July 20, 2008, 03:24:46 PM » |
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If you call 3 or more times in one month, you get put on the frequent caller list, and T1 gets the flash when your account pops up, and if so, then we gotta transfer to T2, no questions asked, unless the customer refuses to be transferred or a couple other reasons... Two main reasons would be checking a dispatch status or an out of scope issue.
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jjlannoo
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« Reply #91 on: July 20, 2008, 03:42:42 PM » |
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whole mess of problems
I'm glad I don't have any of those problems. Mine works fully to what they promised. Now there is the HD PQ problems in the background of scenes I'm not real fond of (macro blocking and shifting) I knew this going in before I ordered though. Once thats fixed I'll be REAL happy with the service. I cant express properly how much I prefer it over comcast and its clunky menus,graphics and DVR controls. It is SO much easier finding and recording what I want with U-verse. It has a much cleaner and responsive interface. My internet also worked right away and is pretty snappy. I might have got lucky though as my VRAD is really close and they ran all new Cat5. dunno |
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« Last Edit: July 20, 2008, 03:45:02 PM by jjlannoo »
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spd2demun
LOT8s Specialist
Member
Posts: 7646
Bufo houstonensis
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« Reply #92 on: July 20, 2008, 11:48:28 PM » |
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Yeah, I remember that! I was a member of that club. But things have gone really well since back then. If you call 3 or more times in one month, you get put on the frequent caller list, and T1 gets the flash when your account pops up, and if so, then we gotta transfer to T2, no questions asked, unless the customer refuses to be transferred or a couple other reasons... Two main reasons would be checking a dispatch status or an out of scope issue.
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STANDARD DISCLAIMER APPLIES TO ALL POSTS--YMMV, YRMV, Take with a grain of salt! No warranty is implied or given. No money-back guarantee.  NOTE: I do NOT work for AT&T, no matter what you've heard!
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Infamshxr
Member
Posts: 1004
AT&T Tech Support
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« Reply #93 on: July 21, 2008, 12:04:50 PM » |
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Yeah, I remember that! I was a member of that club. But things have gone really well since back then.
Oh it's a club? Man, I wish I was in that club. Wait... No I don't, cuz then I would have tons of problems with my TV and internet. I'll make my own club. I'll name it, "Everything works perfect" Club. |
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spd2demun
LOT8s Specialist
Member
Posts: 7646
Bufo houstonensis
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« Reply #94 on: July 22, 2008, 01:24:36 AM » |
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Yeah, I'm happy that I am no longer a member of the FCC (Frequent Caller Club).  |
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STANDARD DISCLAIMER APPLIES TO ALL POSTS--YMMV, YRMV, Take with a grain of salt! No warranty is implied or given. No money-back guarantee. NOTE: I do NOT work for AT&T, no matter what you've heard!
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DGB
Member
Posts: 220
Is it crab season yet?
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« Reply #95 on: July 22, 2008, 08:22:35 AM » |
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I was a FCC, too~I finally gave up and put up with the pixeling, freezing during a rain storm and the static in the voice service.....I figure some time or another they will figure out there is something wrong. Hopefully I have a neighbor with the same issues (i do not know who else had it around me).
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grizzly302
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« Reply #96 on: July 22, 2008, 05:28:49 PM » |
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I had a manager tell me I was lying when I said the TV Froze when it rained. He told me I was full of shit. Thats awesome someone else has had the same problem.
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xcalibur8781
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« Reply #97 on: July 22, 2008, 05:54:50 PM » |
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I was a FCC, too~I finally gave up and put up with the pixeling, freezing during a rain storm and the static in the voice service.....I figure some time or another they will figure out there is something wrong. Hopefully I have a neighbor with the same issues (i do not know who else had it around me).
Really? You are willing to put up with all of that? I'd be on the phone with tech support every day like grizzly if I had all of those problems. Uverse isn't that inexpensive.  |
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DGB
Member
Posts: 220
Is it crab season yet?
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« Reply #98 on: July 23, 2008, 12:02:58 AM » |
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I'm happy with the service and pricing is ok......just when it rains we get the issues (pixeling/pausing), although the voice is better with a slight static when you are dialing. I may drop the voice and just use my cell phone anyway. Trust me~My service is way better than when I first got U-Verse!  |
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mibrnsurg
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« Reply #99 on: July 23, 2008, 03:18:15 PM » |
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If you're getting problems in the rain, call Tech Support cause that's not supposed to happen. There is a loose connection somewhere being affected by the water, or water is entering somewhere and causing an intermittent short. Tell them to come out and check when it's raining or you may get "nothing's wrong". Finding water problems when it is dry is extremely hard, unless you get a good tech that brings some water with him (or gets it from your hose) and wets things down. It will be somewhere between the RG and the VRAD, or even in the VRAD (enclosed space getting water inside-they do have vent slots).
Chris
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I want FSN Detroit HD (all local sports HD), MGM HD, Speed HD, Travel HD, Weather Chan. HD
Local on the 8's or good weather w/radar & 5 day forecast-coming soon!
Please NO SD stretch-o-vision HD Channels
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DGB
Member
Posts: 220
Is it crab season yet?
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« Reply #100 on: July 24, 2008, 01:33:59 AM » |
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I have power flushed everything outside my home and the problem does not happen....only when it rains~so, I think it's a issue outside of my home and property, maybe a line coming from he vrad. By the time techs have come, it's not raining, so...they see nothing.
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grizzly302
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Posts: 85
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« Reply #101 on: July 24, 2008, 10:40:07 AM » |
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DGB, I feel your pain. Same thing here. I have the exact same issue! Email me and I can give you the number to the USPOC I am dealing with. He is your best bet at getting something done. grizzly302@att.net |
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DGB
Member
Posts: 220
Is it crab season yet?
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« Reply #102 on: July 27, 2008, 01:29:19 PM » |
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Thanks, Grizzly302!
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james318
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« Reply #103 on: August 04, 2008, 03:38:33 PM » |
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Grizzly302, I have been thinking alot about your issue and watching (physically) your VRAD during times of rain. I'm betting that it is getting water up in it. Your VRAD is very close to the street. If you watch cars drive by while it is wet, the water splashes up to the VRAD, and looks like it is actually going into the airvent holes at the bottom. I noticed that a few times it looked like it was doing just that. I wonder if this is the case? An easy test would be to stop the water from going in next time it rains and see if this helps your issue. |
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UverseTechMI
Member
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« Reply #104 on: August 04, 2008, 11:06:10 PM » |
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he has a problem at all times i ran his account on a check, i have been out there. Its more then likely a bonding and grounding issue
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