Koolkid1935
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« Reply #75 on: July 15, 2008, 02:09:00 PM » |
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What most people don't know is that you can ask to be passed up to tier 2 and they should do it for you. If you know your problem is beyond the scope of tier 1 (as this was), just ask to be passed up to tier 2.
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spd2demun
LOT8s Specialist
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Posts: 7770
Bufo houstonensis
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« Reply #76 on: July 15, 2008, 09:54:06 PM » |
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T2 the only ones who can look at your RG stats, I've been told? T1 cannot? What most people don't know is that you can ask to be passed up to tier 2 and they should do it for you. If you know your problem is beyond the scope of tier 1 (as this was), just ask to be passed up to tier 2.
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STANDARD DISCLAIMER APPLIES TO ALL POSTS--YMMV, YRMV, Take with a grain of salt! No warranty is implied or given. No money-back guarantee.  NOTE: I do NOT work for AT&T, no matter what you've heard!
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DGB
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Posts: 232
Is it crab season yet?
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« Reply #77 on: July 15, 2008, 11:01:23 PM » |
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Hey, I ran a VOIP test for poo's and giggles to see what mine showed. Here is what I got: http://mvsord.visualware.com/myspeed/db/report?id=880799Download speed 9590 Kbps (socket test) Upload speed 1485 Kbps (socket test) Quality of service 99 % Maximum delay 8 ms Round trip time 35 ms Upstream jitter 0.0 ms Upstream packet loss 0 % Upstream packet order 100 % Upstream discards 0 % Downstream jitter 1172.2 ms (had a red dot, instead of green) Downstream packet loss 37 % another red dot, all the rest were green) Downstream packet order 99 % Downstream discards 0 % So, to me question here....What does those red dots mean? LOL! My downstream jitter and packet loss? Is it my signal going back out from the premises here? Another web site said I could run 13 concurrent lines with no problems. For all my trouble, I think that's pretty good, but does not answer why I still have static in my phone. oh, bother. |
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« Last Edit: July 15, 2008, 11:03:17 PM by DGB »
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davidcmal
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Posts: 60
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« Reply #78 on: July 17, 2008, 12:13:43 AM » |
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I didn't begin this discussion from the begining. I assume you want to keep Uverse for cable and Comcast for internet. They is possible by running cat5 to the TVs. Since there are already lines run it shouldn't be too hard. You could probobly even find some techs that would do it for you. ~ David
if there was a way to keep my comcast cable modem up and the uverse, then i would be willing to wait around for them to troubleshoot it. but since they used the coax in the building, i can't have the cable modem plugged in while uverse is on the coax lines. i mean i guess i could go plug it in at the drop and setup a wireless bridge to my network. but seriously, that's more effort on my part to make THEIR crap work.
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Infamshxr
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Posts: 1042
AT&T Tech Support
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« Reply #79 on: July 18, 2008, 08:49:08 PM » |
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spd - I'm T1, I can look at stats. Anyone cane, T2 has just about the same tools as T1, but they train T2 on the tools a little more than T1 to look at the specifics. I on the otherhand tend to be adventurous and look at all the stuff that I COULD use, but normally dont
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spd2demun
LOT8s Specialist
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Posts: 7770
Bufo houstonensis
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« Reply #80 on: July 19, 2008, 01:10:55 AM » |
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That's good to know...I had to call recently and see things have changed...a lot! Like the phone number for one, LOL! In the past when I would call, T1 always escalated me to T2 as they said T1 couldn't do the RG, where I got my info from.  spd - I'm T1, I can look at stats. Anyone cane, T2 has just about the same tools as T1, but they train T2 on the tools a little more than T1 to look at the specifics. I on the otherhand tend to be adventurous and look at all the stuff that I COULD use, but normally dont
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STANDARD DISCLAIMER APPLIES TO ALL POSTS--YMMV, YRMV, Take with a grain of salt! No warranty is implied or given. No money-back guarantee. NOTE: I do NOT work for AT&T, no matter what you've heard!
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Koolkid1935
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Posts: 6145
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« Reply #81 on: July 19, 2008, 01:16:58 AM » |
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Could have been your inclusion on the frequent caller list?
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spd2demun
LOT8s Specialist
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Bufo houstonensis
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« Reply #82 on: July 19, 2008, 01:19:10 AM » |
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Yeah, you're probably right...they didn't want to deal with me, though I was a nice customer.  |
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STANDARD DISCLAIMER APPLIES TO ALL POSTS--YMMV, YRMV, Take with a grain of salt! No warranty is implied or given. No money-back guarantee. NOTE: I do NOT work for AT&T, no matter what you've heard!
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Infamshxr
Member
Posts: 1042
AT&T Tech Support
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« Reply #83 on: July 20, 2008, 03:24:46 PM » |
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If you call 3 or more times in one month, you get put on the frequent caller list, and T1 gets the flash when your account pops up, and if so, then we gotta transfer to T2, no questions asked, unless the customer refuses to be transferred or a couple other reasons... Two main reasons would be checking a dispatch status or an out of scope issue.
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jjlannoo
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« Reply #84 on: July 20, 2008, 03:42:42 PM » |
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whole mess of problems
I'm glad I don't have any of those problems. Mine works fully to what they promised. Now there is the HD PQ problems in the background of scenes I'm not real fond of (macro blocking and shifting) I knew this going in before I ordered though. Once thats fixed I'll be REAL happy with the service. I cant express properly how much I prefer it over comcast and its clunky menus,graphics and DVR controls. It is SO much easier finding and recording what I want with U-verse. It has a much cleaner and responsive interface. My internet also worked right away and is pretty snappy. I might have got lucky though as my VRAD is really close and they ran all new Cat5. dunno |
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« Last Edit: July 20, 2008, 03:45:02 PM by jjlannoo »
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spd2demun
LOT8s Specialist
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Posts: 7770
Bufo houstonensis
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« Reply #85 on: July 20, 2008, 11:48:28 PM » |
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Yeah, I remember that! I was a member of that club. But things have gone really well since back then. If you call 3 or more times in one month, you get put on the frequent caller list, and T1 gets the flash when your account pops up, and if so, then we gotta transfer to T2, no questions asked, unless the customer refuses to be transferred or a couple other reasons... Two main reasons would be checking a dispatch status or an out of scope issue.
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STANDARD DISCLAIMER APPLIES TO ALL POSTS--YMMV, YRMV, Take with a grain of salt! No warranty is implied or given. No money-back guarantee. NOTE: I do NOT work for AT&T, no matter what you've heard!
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Infamshxr
Member
Posts: 1042
AT&T Tech Support
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« Reply #86 on: July 21, 2008, 12:04:50 PM » |
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Yeah, I remember that! I was a member of that club. But things have gone really well since back then.
Oh it's a club? Man, I wish I was in that club. Wait... No I don't, cuz then I would have tons of problems with my TV and internet. I'll make my own club. I'll name it, "Everything works perfect" Club. |
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spd2demun
LOT8s Specialist
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Posts: 7770
Bufo houstonensis
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« Reply #87 on: July 22, 2008, 01:24:36 AM » |
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Yeah, I'm happy that I am no longer a member of the FCC (Frequent Caller Club). |
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STANDARD DISCLAIMER APPLIES TO ALL POSTS--YMMV, YRMV, Take with a grain of salt! No warranty is implied or given. No money-back guarantee. NOTE: I do NOT work for AT&T, no matter what you've heard!
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DGB
Member
Posts: 232
Is it crab season yet?
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« Reply #88 on: July 22, 2008, 08:22:35 AM » |
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I was a FCC, too~I finally gave up and put up with the pixeling, freezing during a rain storm and the static in the voice service.....I figure some time or another they will figure out there is something wrong. Hopefully I have a neighbor with the same issues (i do not know who else had it around me).
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grizzly302
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Posts: 87
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« Reply #89 on: July 22, 2008, 05:28:49 PM » |
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I had a manager tell me I was lying when I said the TV Froze when it rained. He told me I was full of shit. Thats awesome someone else has had the same problem.
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