Someone had posted that they'd lose service a lot when they were with Cable, and it was something with heat or water underground, I forget...

Hope they get you fixed up!  And glad you called.  

U-Verse Friends,

I have had u-verse for three weeks now, a few hic-ups along the way but at present no problems to report. U-Verse is way better than comcast, direct tv and delivers quality for internet / tvos.

The problems everyone is experiencing leaves questions open to end-user tech knowledge and trouble-shooting. I live on the west side of the state (Grand Rapids area) and it should not make any difference where the service is at.

I would have the techs come out, run new cables, new box, trouble-shoot basic tv connections w/o having third party gizmo's attached to the tv. Too many people want to jump ship just because of a small glitch, or the screen locked. It's called patience and trouble-shooting people!

Tvos

Off the subject, The New Samsung Instinct for Sprint is BADASS!!!!!!!!!!!!!

What ever you say, I think its better then the I-Phone. I have had both, and this is far better in my eyes then the I-phone.

Also, My service is still sucking pretty bad. I guess I am going to have to make some calls tomorrow and get the tech coming out again.

I got a tech coming out tuesday to try and fix my phones. I dont think they will, but its worth a try.

I would have switched way long ago, but for the price I am getting, its worth it.

i had uverse installed now for 48 hours before canceling.  the quality of their network is complete crap!  this is still a beta project, and i'm pissed off at ATT for wasting 3 hours on the phone, and 10 hours of my own time troubleshooting.

here's a recap of my experience:

i signed up for the 6 mb internet and U200

11am:installer showed up and tested my line (which has never been hooked up since the building was built).  said that the distance was too long, and there must be a bridge tap on my line.  Since I know my building, I patch the coax drops that I was using for comcast so he won't have to pull any wire.

2pm: installer and I wait for another ATT tech to come out and remove the bridge tap

3pm: bridge tap is removed, line is measured at 800' and installer tells me I'm getting 67mbps from the refrigerator sized box across the street.  67 meg sounds nice!

4pm: installer finishes up, hands me a remote control and spends 5 minutes showing me how the dvr (moto 1216) works.  He has no manuals for the 1216 or for the RG.  I ask how I can setup the RG, and he says to look at the sticker on the bottom, and that he doesn't know much about it.

5pm-11pm: I try to get the 2wire piece of crap software configured for my network.  It sorta works. Sometimes I can connect to the internet, sometimes not.  The biggest issue is that the 2wire RG does not have any settings for QoS or allow me to completely bypass its stupid firewall and forcing me to use dhcp. 

12am: Go upstairs and watch a few minutes of uverse tv.  It looks fine.  I don't have HD, but it looks way better than my comcast SD.

Sunday:
12pm -1pm: read forums on 2wire and try to put it in bridge mode so that I can finally run my network (vonage, ftp servers, remote desktop clients and servers, IP printers, IP cameras)

2pm: give up on the 2wire and just hook up one PC to the RG.  Go upstairs and watch some TV

3pm: TV pixelates about once an hour.  no biggie, just figure it's breaking in or something

4pm: Start setting up the dvr to record all my shows.  notice that when i search by name, it searches all programming, including VOD.  Since I don't want VOD, I call customer support.   they tell me there is no way to disable VOD on the box, and to just turn on parental controls.  Ok fine, so I do that and still the VOD crap shows up when i search.  It is NOT COOL to type in A - S and then have listings like "asian hotties on the beach..." and other stuff show up when i'm searching for aladdin for cyring out loud!  Call customer support again, and they said they weren't aware of the problem.  I begin to read off all the adult VOD titles for them, laughing to myself as I hear them trying to stop me.  after much wait on hold, they come back and say there is no way to limit the search to only the channels I want. THIS IS A DEAL BREAKER FOR ME!

6pm - midnight: research setting up my tivo series 2 DT so i can use that channel guide for recording/searching.  I actually get it working, and get the Tivo to control the moto 1216! 

Monday:

first day of business on uverse internet. 

10am: secretary calls me and says the VOIP calls sound terrible.  i run a trace route and ATT servers are running at 500+ms after the 3rd hop.  this goes in and out about every half hour.  50% of the time the network is fine, 50% it's crap.  call tech support.  they have no idea what i'm talking about.  I wonder if the 2wire RG is screwing with my voip packets.  tech support doesn't know what QoS is, or jitter or latency.  after running voip speed tests, i can see there is  a huge problem caused by the delay of their network. 

2pm-10pm spend the rest of the day on the phone as uverse tech support tries to tell me it's my computer or maybe it's my wireless or whatever.  luckily, i still have comcast hooked up so i switch my LAN over to the cable modem.  run speed test: 14 mb \ 2 mb upload!  nice.  voip runs great on comast, even when i only get 4mb \ 1mb at times! 

So i ended up canceling my uverse.  I had been on the phone for a solid 2 hours with tier 2 tech support which didn't really offer any troubleshooting at all, other than saying "well i can see the RG is up..."  the quality of their network is so spotty, that there is no way i can rely on it.  for web browsing, it was ok.  the speed tests always showed just under 6 mb dl and 1 mb up, but always with dropped packets and delayed packets.  this was fine for web browsing , but terrible for anything that relied on streaming (video, audio, voip).  when i called to cancel, the sales guy i spoke to first knew more about ping and trace route than the tech support!  cancellation took forever since the lady kept trying to sell me other crap.  i told her look lady, the service doesn't work.  i don't want to pay for something that doesn't work, in fact i don't even want something broken for free! 

my major issues with uverse are this:

1.  doesn't integrate with tivo.  this is a downgrade in my opinion.  i had to rig up IR blasters to make it work
2.  moto vip1216 DVR is awful.  i had replaytv and tivo, and the interface on those kick this vip1216's butt.
3.  search on the moto vip1216 needs work.  i should be able to set a global preference for my searches that do not include VOD or whatever else i don't want.  the 1216 feels like a beta device.  the Live tv and recorded tv and settings are about the only menus that work well.  the other crap (yellowpages, ubar, games) takes forever to load and kicked out windows sounding error messages.
4.  ATT uverse internet was horrible for vonage and other streaming applications.
5.  anytime i had to troubleshoot my internet or reboot the RG, it interrupted the tv recordings.  would love to have the dsl modem separate from the IPTV
6.  installer didn't know how to configure the RG (other than plug it in and point to the sticker). 
7.  overall, the install and techs aren't up to speed on basic internet technology.

1. Tivo doesn't natively support Microsoft's MediaRoom IPTV platform or for that matter IPTV at all.  When/if they do, maybe this could happen.  Until that point, it won't happen natively.

4.  Whenever I ran VoIP tests (never actually used it myself) it said my line was capable of serving 16 VoIP lines with minimal jitter.  500ms to the third hop is way, way out of spec for the system.  I, and several others here, would have been more than happy to work with you and look at your logs to see what was up and possibly find a solution, but you have already cancelled.  Some of the problems you were having were not normal, such as the extremely high latency and high packet loss.  I would have been interested to see your line stats as well as the number of uncorrectable blocks.

5.  The thing is, all services run over the VDSL link over the same VDSL modem.  To do what you are asking, you would need to have something like ADSL on one line for internet and VDSL/ADSL2 on another for TV or some combination to that effect.