2HD / 2SD Released

caliuser

Member

Posts: 297

« Reply #240 on: May 26, 2008, 04:39:52 PM »

Sales put my order in system a couple days ago but I did not get the 2hd streams. Called support today system shows my order was placed then cancelled. Unfortunately I have to go back to sales to reorder but they are closed for the holiday. I'll try again tomorrow.


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joeylove

Member

Posts: 7

Re: 2HD / 2SD Released

« Reply #241 on: June 07, 2008, 10:37:10 AM »

I'm in the DFW area (Irving,TX) and called billing, they turned on 2hd for my home, I had to reset my set top boxes but after that everything worked... I might be crazy but it seems like the HD quality degraded after doing this ? Anyone else notice this ?


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meb70

Member

Posts: 20

Re: 2HD / 2SD Released

« Reply #242 on: June 07, 2008, 11:05:07 AM »

I am in Richmond TX. I have tried to have my order put through for 2HD 3 different times. Never was able to get it to go through. The sales people tell me that the screen says it is available to me...

After some digging the explanation that I was given is that the bandwidth is not available is not available at my particular location. I have FTTP so I am not sure why this could be so unless they mean that there is an update that allows them to switch me to the higher bandwidth and that is not available to me. Anyone have any ideas or run into a similar problem?


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IndyBoiler

Member

Posts: 12

Re: 2HD / 2SD Released

« Reply #243 on: June 08, 2008, 08:20:13 PM »

Has anyone checked their VDSL gateway? I rebooted all my equipment and the numbers really do not make any sense now that they have upgraded to 2HD.

My DVR says 29.9M for IPTV bandwidth cap

My gateway still says Incoming: 25216 kbps

I have 6 Mbps Internet as well so I would expect my gateway to say 36000 kbps for incoming. Seems like something very inconsistent.


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ILpt4U

Member

Posts: 779

Re: 2HD / 2SD Released

« Reply #244 on: June 08, 2008, 08:29:20 PM »

Quote from: meb70 on June 07, 2008, 11:05:07 AM

http://www.uverseusers.com/component/option,com_smf/Itemid,2/topic,8072.0/

There is a phone number there (800-980-4910) you can call that is specifically for AT&T FTTP customers. You can try giving them a call and seeing if they can help.

If not, there is always David (send him an email or a private message thru this site -- but after you try the FTTP support people @ AT&T)...
http://www.uverseusers.com/component/option,com_smf/Itemid,2/action,profile/u,87/


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meb70

Member

Posts: 20

Re: 2HD / 2SD Released

« Reply #245 on: June 09, 2008, 11:40:14 AM »

Thanks! I'll give that a try...


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chipfiev

Member

Posts: 11

Re: 2HD / 2SD Released

« Reply #246 on: June 09, 2008, 08:57:13 PM »

I've now got 2 HD streams here in Vernon Hills, IL. The call took 10 minutes. The Tier 2 person also gave me a deal on upping to U300 from U200 so I got an extra bonus.

When I got home from work I did a reboot and had two HDs and Starz and the other U300 channels...

Call me one happy U-Verse customer.


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guinnesslab

Member

Posts: 6

Re: 2HD / 2SD Released

« Reply #247 on: June 18, 2008, 03:45:27 PM »

Austin, TX - Got it last night with a call to sales.


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SoBo

Member

Posts: 10

Re: 2HD / 2SD Released

« Reply #248 on: June 18, 2008, 10:15:30 PM »

got it in San Antonio- called to tech support, took a few minutes and a reboot, but we're live!


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rgfaulkner

Member

Posts: 4

Re: 2HD / 2SD Released

« Reply #249 on: June 19, 2008, 01:56:28 PM »

I will confirm San Antonio, 78254 area has 2HD/2SD enabled. Now just to get the WHDVR setup....

-Rob


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ma15350

Member

Posts: 4

Re: 2HD / 2SD Released

« Reply #250 on: June 20, 2008, 03:56:49 PM »

Schertz, Tx 78154 just got it!!!!!!!1 Grin


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