virgilatmit
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« on: February 22, 2008, 08:14:07 PM » |
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I have my DVR hooked up to my plasma via HDMI for the video, and to the receiver via an optical cable for 5.1 surround sound. My problem is that the audio keeps dropping out. I had a technican come out and they couldn't find a fix; currently, it's a known but unresolved issue for AT&T.
The fix right now is to use RCA inputs to the receiver, which means I won't get 5 channels of surround. However, I was able to call customer service and get a $25 a month credit for the time that I've had the problem (over the past three months), until they resolve it (which seems indefinite).
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jeeves99
MacGuru
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« Reply #1 on: February 22, 2008, 08:33:41 PM » |
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Have you tried using component video to the plasma and optical audio to the receiver? With short distances, component and HDMI are almost indistinguishable. There is a known HDMI issue and maybe that is bleeding over to your optical connection.
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SomeJoe7777
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« Reply #2 on: February 23, 2008, 01:17:28 AM » |
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Have you tried using component video to the plasma and optical audio to the receiver? With short distances, component and HDMI are almost indistinguishable. There is a known HDMI issue and maybe that is bleeding over to your optical connection.
No, the optical audio dropouts are a separate and widespread issue that's separate from the HDMI problems. It only manifests itself when the Motorola VIP boxes are connected via optical to certain brands of receivers, and only on the HD channels. The resulting problem typically appears as short (1/2 second) audio dropouts about every 30 seconds to 1 minute. |
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- SomeJoe7777
"Did he dazzle you with his extensive knowledge of mineral water? Or was it his in-depth analysis of, uh, uh, Marky Mark that finally reeled you in?" - Troy Dyer (Ethan Hawke), Reality Bites, 1994
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jeeves99
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« Reply #3 on: February 23, 2008, 08:00:39 PM » |
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No, the optical audio dropouts are a separate and widespread issue that's separate from the HDMI problems. It only manifests itself when the Motorola VIP boxes are connected via optical to certain brands of receivers, and only on the HD channels. The resulting problem typically appears as short (1/2 second) audio dropouts about every 30 seconds to 1 minute.
Good to know. Thats obnoxious. My receiver registers audio dropouts on SD when switching from VOD to live TV. The box cuts off the optical audio signal during the switchover and an error pops up on the receiver. |
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dohspc
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« Reply #4 on: February 23, 2008, 10:14:24 PM » |
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I see this issue too using components and optical. Reciever is Sony hope they release an update its annoying.
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mortist
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« Reply #5 on: February 23, 2008, 10:26:19 PM » |
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I am also using components and optical, this is one of the most annoying problems I have with U-verse. I had a technician out today who claimed he had never heard of this problem before and offered no solution other than he hopes it goes away.
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SkepticalScot
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« Reply #6 on: February 24, 2008, 12:46:55 PM » |
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I thought it was only my setup that had this problem - didn't realise it was a widespread issue with UV. I have HDMI from the DVR to LCD HD TV, optical audio to a Yamaha DSP-800 soundbar. Sound dropouts occur at about the frequency mentioned of 30s to 1m. Is it known if this is a software issue with the DVR and therefore will be fixed in a later update to the box, or is it going to be a perennial problem?
SkepticalScot
Houston
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nhjoshual2
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« Reply #7 on: February 24, 2008, 01:28:20 PM » |
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Same problem here in Carmel, IN. I've used both HDMI and component for video to my Panasonic Plasma, and I use optical to my Sony receiver. I cuts out on HD channels just like you all described. I'll go sometimes a whole day without it happening, then it'll happen a dozen times within a couple minutes. It is unbelievably annoying and ATT has no clue what to do about it.
I think it's time for a new model of DVR.
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virgilatmit
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« Reply #8 on: February 25, 2008, 10:32:22 PM » |
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As I mentioned to customer service, you should be able to talk them into giving you a $25/month credit for as long as the problem persists, especially if you have a technician come out and report that they can't find a fix.
I don't know of a better way to force ATT to fix this problem than having them pay until it is fixed.
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shektbg
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« Reply #9 on: March 08, 2008, 09:48:04 AM » |
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I'm having the same problem in St. Louis, with a Yamaha dolby digital 6.1 receiver... depends on the channel, but sometimes drops the digital audio for 1/2 second every 1 minute or so. It's a tiny blip in the digitial audio, but the receiver gets confused and switches back to SD audio for that half second... the transition results in no sound, and then it switches back to digital. I'm really not convinced the problem has anything to do with receiver brand. This has to be one of the most frustrating things with my U-Verse. Sometimes it will go 1/2 hour without cutting out, but other times, doprs audio every 30 seconds. AAAAARGH.
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yanniuwm
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« Reply #10 on: March 09, 2008, 02:31:10 PM » |
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I am having a similar problem with video over component and optical to my Sony 5.1 receiver. Interestingly I have had similar problems on a couple of the boxes that TWC had provided me.
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munciefan
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« Reply #11 on: March 10, 2008, 06:25:39 PM » |
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same problem here in Muncie. I really like the price point on U-verse, but the problems with the audio on HD, no 5.1 on HDMI, and other HD issues (especially with football) are making me consider a switch...
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Equipment:
Living Room: 50" Zenith Plasma, ATT U-Verse DVR, Yamaha HTR-5790, LG BH-200, XBOX 360, Nintendo Wii, Infinity Primus Sound
Bedroom: 30" Syntax Olevia LCD, ATT U-verse STB, Yamaha RXV-496, Toshiba HD-A35, Klipsch Sound
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dxdave
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« Reply #12 on: March 12, 2008, 01:36:59 AM » |
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I'm in Texas, and I don't have this problem. The DVR is hooked up with component and red and white audio cables to the TV, but also have the optical cable going from the stb to my JVC receiver. I've used it on both SD and HD and I don't get any audio drop outs.
I use to have this problem with TWC but it only happened once in awhile and seemed to happen every time during credits of a movie or show.
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QBBabb
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« Reply #13 on: March 12, 2008, 11:19:50 AM » |
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Regarding the audio dropouts when using an optical cable, I spent about 40 minutes on the phone yesterday with "Level 2" Tech support, and they offered no suggestions other than swapping out my DVR box for a new one. In fact, he acted as if he's never heard of this issue. Well, I've been having it for close to 9 months now, with no resolution in sight. I'm using a Sony STR-DE675 receiver. For those of you having this same problem, what brands of receivers are you using? What brands are being used that are not having this problem?
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alvin18
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« Reply #14 on: March 12, 2008, 11:33:56 PM » |
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Using an optical to my Pioneer Elite receiver, no problems at all.
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